Frequently asked questions

Your questions about the health assessment

Answers to questions that often come up before and after using the Health Assistant. Click a question to see the answer.

13 questions
Health Assistant How can I book services based on my results?
Recommended services link to narvajoesuu.ee, where you can see packages and make a booking. If you would like help choosing a suitable package, contact Narva-Jõesuu Medical SPA — contact details are on narvajoesuu.ee.
Health Assistant How long does the questionnaire take?
About 6 minutes. If you have less time, you can use the quick selection: choose the categories that interest you and see suitable services in about a minute.
Health Assistant How are my results calculated?
The questionnaire has 60 statements in six categories: stress, nutrition, sleep, weight, beauty and movement. Based on your answers, each category gets a score of 0–100. The higher the score, the more that area may need your attention. Based on the scores, we rank Narva-Jõesuu services by how well they match your results.
Health Assistant Is the Health Assistant result a medical assessment?
No. The Health Assistant is a self-assessment tool that helps you notice areas of your wellbeing and find suitable Narva-Jõesuu Medical SPA services. The result is not a diagnosis and does not replace advice from a doctor or health professional. If you have a health problem or concern, please see a doctor.
Health Assistant How do I join the newsletter?
There is a newsletter sign-up form on the results page. The newsletter is a separate subscription: once a month you get one useful article about sleep, stress and wellbeing, plus special offers from the SPA. Viewing or sending your results does not subscribe you automatically.
Booking In which languages are the services available?
Our staff speak Estonian, Russian and English. The Health Assistant help centre and the service descriptions are currently available in Estonian; English and Russian versions will be added soon. On our website you can switch language by clicking the corresponding flag.
Booking When is the best time to visit?
The best time to come is when you feel you want to slow down and your soul craves quality rest. Our lowest prices are usually in the low season — from October to May (except Christmas/New Year and school holidays). Summer (June–August) is high season, when prices are higher and places fewer. The client card gives up to a 15% discount in the low season.
Booking How does the client card work?
The Narva-Jõesuu Medical SPA client card is free and gives a 10–15% discount on all services and accommodation. You can register the card on your first visit or via the website. The card also applies to gift-card purchases and is personal.
Booking How do I book the ANTISTRESS programme?
You can book the ANTISTRESS programme in several ways. The easiest is to fill in the booking form on our website or call our reception on +372 359 9529. You can also email info@narvajoesuu.ee. Book at least two weeks ahead where possible, especially in summer, as places fill up quickly. Before the programme starts we also ask you to fill in a short health questionnaire so we can tailor the programme to your needs.
Booking Do I need to consult a doctor before using your services?
Most of our treatments and programmes can be booked without a prior doctor's consultation. We recommend a doctor's consultation (€40, 15 minutes) if you have a chronic illness, take regular medication, are recovering from surgery, or want to put together a treatment programme. For treatment packages the doctor's consultation is already included in the price. For physiotherapy and electrotherapy devices a consultation is mandatory.
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